Terms & Conditions
Refund, Return & Cancellation Policy
Refunds & Returns
Chums, Incorporated strives to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:
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Items must be returned within 14 days of delivery
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Items must be unused, in original condition, and in original packaging
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Proof of purchase is required
Non-Returnable Items
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Digital products
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Donation-based purchases
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Customized or personalized items
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to the original payment method.
Cancellations
Orders may be canceled within 24 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.
Privacy Policy
Chums, Incorporated respects your privacy and is committed to protecting your personal information.
Information We Collect
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Name, email address, phone number
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Billing and shipping information
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Payment details (processed securely through third-party providers)
How We Use Your Information
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To process transactions
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To communicate with you orders or updates
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To improve our website and services
Information Sharing
We do not sell or rent your personal information. Information may be shared with trusted third parties strictly for:
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Payment processing
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Shipping and fulfillment
Security
We implement appropriate security measures to protect your personal data.
Cookies
Our website may use cookies to enhance user experience.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
Terms and Conditions
By accessing and using this website, you agree to the following terms:
Use of Website
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You agree to use the website for lawful purposes only
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You may not misuse or attempt to disrupt the site
Products & Services
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All products are subject to availability
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We reserve the right to modify or discontinue products at any time
Pricing
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Prices are subject to change without notice
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We are not responsible for typographical pricing errors
Intellectual Property
All content on this website (text, images, logos) is the property of Chums, Incorporated and may not be used without permission.
Limitation of Liability
Chums, Incorporated is not liable for any indirect, incidental, or consequential damages resulting from the use of this website or products.
Governing Law
These terms are governed by the laws of the State of Virginia.